Terms & Conditions
Terms & Conditions
TERMS AND CONDITIONS
Effective Date: March, 20251. Introduction
1.1. Removio ("We," "Us," "Our," or "Company") is engaged by the Client ("You" or "Your") to provide services in accordance with these Terms and Conditions ("Agreement"). Removio is a Limited Liability Company (LLC) registered in a UAE free zone under UAE law.
1.2. By making a Security Deposit (“Deposit”), the Client acknowledges and agrees to be bound by this Agreement in its entirety.
1.3. These Terms can be provided in English for international clients, with an Arabic version available upon request, per UAE law.2. Definitions
2.1. "Agreement" means these Terms and Conditions, including any incorporated Proposal.
2.2. "Confidential Information" means all non-public information disclosed between the parties, including but not limited to business strategies, client data, and proprietary methods.
2.3. "Fee" means the total price for services as specified in the Proposal, including Deposits and per-removal charges.
2.4. "Deposit" means the fully-refundable payment (as per 5.2) made by the Client to commence services.
2.5. "Proposal" means the email or document issued by Removio to the Client detailing the services, Fees, and specific terms.
2.6. "Service Date" means the date Removio begins providing services, confirmed after receipt of the Deposit.
2.7. "Service" means the Service outlined in the Proposal.
2.8. "Successful" means the Reviews have been successfully removed.
2.9. "Client" means the individual or entity engaging Removio to provide services.3. Supply of Services
3.1. Removio shall provide the Service in accordance with this Agreement and the Proposal, using commercially reasonable efforts.
3.2. If a Client has a total of 50 pieces of reviews or less, they agree to provide Removio with access to work on the identified reviews for 90 days, following which they may terminate the project in accordance with these Terms and Conditions. If a Client has a total of more than 50 pieces of reviews, they agree to provide Removio with access to work on the identified reviews for 180 days, following which they may terminate the project in accordance with these Terms and Conditions.
3.3. Removio shall not be liable for delays caused by third-party platforms, the Client’s actions or inactions, or any failure to achieve specific outcomes beyond its control.
3.4. Removio reserves sole discretion to employ methods and strategies it deems necessary to achieve the desired Service outcome, without obligation to disclose proprietary techniques.
3.5. Removio does not provide legal advice, and the Client is responsible for obtaining independent legal counsel if required.
3.6. Services are provided “as is” with no warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or guaranteed results, beyond those explicitly stated in the Proposal.
3.7. If Removio receives new information from Google or the Client, the Client's case takes a new turn, additional information is needed from the Client, or unexpected complexities arise (such as changes in Google's review policies, new case precedents, or additional verification requirements), Removio reserves the right to extend the service period by a minimum of 30 days to accommodate the necessary adjustments and ensure the best possible outcome.4. Client Obligations
4.1. The Client shall provide all necessary cooperation, access, and accurate, complete, and lawful information required by Removio to perform the Service effectively, within 7 days of request unless otherwise agreed.
4.2. The Client shall indemnify, defend, and hold Removio harmless against any losses, damages, claims, or liabilities (including legal fees) arising from inaccurate, misleading, incomplete, or unlawful information or content provided by the Client, or from the Client’s breach of this Agreement.5. Fees, Payments, and Refunds
5.1. Payment Obligations:
The Client shall pay the Deposit and Fees as outlined in the Proposal via a secure online payment link provided by Removio, using the Client’s designated payment card, prior to service commencement. Removio shall provide all Proposals, invoices, and service descriptions in Arabic, per UAE law, with English versions for international clients.
Failure to pay within 14 days of the due date may result in suspension or termination at Removio’s discretion, without prejudice to other remedies.5.2. Security Deposit Policy:
To initiate services, the Client is required to pay a Security Deposit. This policy ensures that:Removio allocates resources, legal expertise, and time to prepare a compelling case for review removal.
The Client demonstrates a firm commitment to the removal process, preventing cases where Clients abandon the service after resources have been expended.
Google submission fees, legal drafting, and case-building efforts are accounted for in cases where review removal is pursued in good faith.
5.3. Refundability of the Security Deposit:
The Deposit is fully refundable under the following conditions:If Removio does not successfully remove any of the negative reviews within the agreed timeframe (90 days for ≤50 reviews, 180 days for >50 reviews).
If the Client fully complies with their obligations under Section 4.1, including providing all necessary documentation and cooperation.
The Deposit is non-refundable in the following cases:The Client withdraws from the process after Removio has already initiated work, allocated resources, or submitted a request to Google.
The Client engages a third-party service for similar review removal efforts, causing overlap in the dispute process.
The Client fails to provide requested information or access within a reasonable timeframe, hindering the removal process.
Risk-Free Commitment:If Removio successfully removes one or more reviews, the Deposit is applied to the final invoice, and the Client pays the remaining balance.
If no reviews are removed, the Deposit is refunded in full, ensuring the Client is not financially at risk for unsuccessful efforts.
5.4. Payment Terms:
Following the applicable 90-day or 180-day period, if Removio successfully removes one or more reviews and the total Fees exceed the Deposit, the Client shall pay the difference within 30 days of invoice issuance. If the total Fees are less than the Deposit, Removio shall refund the difference within 30 days of the period’s end.5.5. Re-Posted Reviews:
If a removed review is re-posted by the same user or third party, Removio will attempt removal again at no additional charge.5.6. Client Responsibility for Refund Requests:
If the Client qualifies for a refund per this Agreement, they must submit a written request via email within 14 days following the conclusion of the service period. Failure to do so shall constitute a waiver of the right to claim reimbursement, and the Deposit shall no longer be eligible for a refund.5.7. Post-Termination Fees:
Any removals successfully completed after termination will still be invoiced per the Proposal.6. Termination
6.1. This Agreement commences on the Service Date and continues until completion of the Service or termination per this Section.
6.2. Removio may terminate immediately, with written notice, for:Non-payment persisting 30 days after notice.
Client’s material breach (e.g., failure to comply with 4.1) uncured within 30 days of notice.
At Removio’s sole discretion with 60 days’ notice.
6.3. The Client may terminate after the minimum engagement period (5.6) with 30 days’ written notice, provided all Fees are paid. Early termination incurs full Fees for the minimum period.
6.4. Termination does not entitle refunds except per 5.3, and all obligations (e.g., payment, confidentiality) survive termination where applicable.7. Liability and Indemnity
7.1. Removio’s total liability under this Agreement is limited to the Fees paid by the Client in the preceding 90 days. Removio shall not be liable for:Actions, inactions, or changes by third-party platforms;
Indirect, consequential, incidental, special, or punitive damages (including loss of business, profits, or data) arising from the Service, even if advised of such possibility; or
Any failure to achieve specific outcomes beyond Removio’s reasonable control.
7.2. The Client shall indemnify, defend, and hold Removio, its affiliates, officers, and agents harmless against any claims, damages, losses, or liabilities (including legal fees) arising from the Client’s content, use of the Service, or breach of this Agreement.8. Confidentiality and Data Protection
8.1. Both parties shall secure Confidential Information and not disclose it to third parties without prior written consent, using at least the same care as for their own confidential data.
8.2. Confidentiality obligations do not apply to information that:Is public through no fault of the receiving party; or
Must be disclosed by law, provided the disclosing party notifies the other promptly.
8.3. Removio shall store Confidential Information for 60 days post-termination, then destroy it unless agreed otherwise in writing.
8.4. Removio complies with UAE data protection laws (e.g., Federal Decree-Law No. 45 of 2021). The Client warrants that all personal data provided is lawful and consents to its use for the Service. Removio is not liable for Client data breaches unless caused by its gross negligence.9. Force Majeure
9.1. Neither party is liable for delays or failure to perform due to events beyond their reasonable control (e.g., natural disasters, third-party platform changes, cyberattacks), excluding payment obligations.
9.2. If a Force Majeure event persists for over 90 days, either party may terminate with written notice, effective immediately.10. Non-Disparagement
10.1. Both parties shall not make public statements (written or oral) that harm the other’s reputation or business interests.
10.2. Upon written request, harmful content posted online must be removed within 7 days, or the breaching party shall indemnify the other for resulting damages.
10.3. Breach of this Section may result in legal action and damages as permitted by law.11. Intellectual Property
11.1. The Client warrants it holds all necessary rights, licenses, or permissions for materials provided to Removio, and that such materials do not infringe third-party rights.
11.2. Removio may refuse content it deems objectionable, illegal, or legally questionable, at its sole discretion, without liability.
11.3. Removio retains all intellectual property rights in its strategies, methodologies, processes, and materials created or used in connection with the Service.12. Service Terms
12.1. The Service is Review Removal as detailed in the Proposal.
12.2. "Successful" completion means achieving Proposal objectives, subject to third-party platform limitations beyond Removio’s control.13. General Provisions
13.1. The Client may not assign, transfer, or delegate its rights or obligations without Removio’s prior written consent; any attempt is void. Removio may assign this Agreement to affiliates or successors with notice.
13.2. This Agreement is governed by and construed under the laws of the Emirate of Dubai and the UAE. All disputes are subject to the exclusive jurisdiction of Dubai courts or DIAC arbitration per 14.1.
13.3. If any provision is invalid or unenforceable, the remaining provisions remain in full force; invalid terms will be reformed to the minimum extent necessary to be enforceable.
13.4. This Agreement, including the Proposal, constitutes the entire understanding between the parties, superseding all prior agreements, whether written or oral.14. Additional Provisions
14.1. Dispute Resolution: Disputes shall first be addressed through good-faith negotiations for 60 days. If unresolved, they shall be submitted to binding arbitration in Dubai under the Dubai International Arbitration Centre (DIAC) rules, with one arbitrator, in English, and costs borne by the losing party unless otherwise awarded.
14.2. Notices: All notices shall be in writing, delivered via email or registered mail to addresses in the Proposal, deemed received upon confirmation (email) or 5 days after posting (mail).
14.3. Amendments: This Agreement may only be amended by a Client email acceptance (e.g., “I accept,” “proceed”, “let’s move forward”).
14.4. Waiver: No waiver of any breach constitutes a waiver of subsequent breaches; waivers must be in writing.
14.5. Survival: Sections 5 (Fees), 7 (Liability), 8 (Confidentiality), 10 (Non-Disparagement), 11 (IP), and 13-14 survive termination.
14.6. No Third-Party Beneficiaries: This Agreement benefits only the parties hereto, not third parties.15. Website Terms of Service
15.1. Website Usage: The website located at removio.io (the “Site”) is owned and operated by Removio. By accessing or using the Site in any manner, whether automated or otherwise, you agree to be bound by this Agreement, including these Website Terms of Service, our Privacy Policy, and any additional terms applicable to specific sections of the Site or to products and services available through the Site or from Removio. Such access or use constitutes your acceptance of this Agreement.
15.2. Changes to Terms: We reserve the right to modify this Agreement, including these Website Terms of Service, or impose new conditions on the use of the Site, at our discretion. Any revisions will be posted on the Site, and your continued use of the Site thereafter constitutes acceptance of the Agreement as modified.
15.3. Intellectual Property Rights:Our Limited License to You: The Site and all materials available thereon are the property of Removio, its affiliates, or licensors, protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal, non-commercial use. Unless explicitly authorized herein or by the material’s owner, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works from, exploit, or distribute any Site material in any manner or medium (including email or other electronic means).
Your License to Us: By submitting material (e.g., comments, photos, videos) to us via the Site, social media, email, or otherwise, you represent that you own the material or have the owner’s express consent.
15.4. Disclaimers: Links to third-party sites on the Site do not imply endorsement by Removio. We do not control or guarantee the accuracy, completeness, or reliability of third-party content, products, or services. The Site, its services, and third-party sites are provided “as is” without warranties, express or implied.
Copyright © Removio 2024. All rights reserved.
Copyright © Removio 2024. All rights reserved.